Performance Improvement Consultant
University of Tennessee Center for Industrial studies
Martha Kelley serves as a Performance Improvement Consultant with the University of Tennessee Center for Industrial Studies, focusing on both internal and client-driven process improvement projects. She also is a member of the CIS economic development team working with the Tennessee Certified Economic Developer program and serves as the strategic planning project manager for the Institute for Public Service.
Teaching experience includes team and personal development course work for a variety of university clients. Areas of expertise include: continuous quality improvement, strategic planning, delivering quality service using the Disney principles, team training, “hiring the best,” storytelling, developing grit, and leadership development. She is certified in the Myers Briggs Type Inventory, the FIRO-B (Fundamental Interpersonal Relations Orientation – Behavior) assessment, and the CPI 260 executive coaching tool. She developed courses and conducts personal feedback sessions focusing on each tool.
She recently served as the manager of the strategic plan for the five agencies comprising the Institute for Public Service.
She is a summa cum laude graduate of Middle Tennessee State University in speech communications and completed her Master’s degree in psychology from the same institution. She is an active participant and presenter in numerous professional organizations.