Kay Kendall

Kay Kendall has more than 20 years as a quality executive leading large-scale change initiatives across diverse industries. As CEO of BaldrigeCoach, she currently works with organizations on their journey toward Performance Excellence. BaldrigeCoach has had the privilege of working with 25 AHCA/NCAL Gold Award recipients, and numerous Silver and Bronze Award recipients. BaldrigeCoach has worked with 39 organizations winning their state’s top-level award and has worked with 24 organizations that have received the prestigious Malcolm Baldrige Quality Award.

Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program for 3 years. She continues as a Master Examiner. She is currently a Judge for the Baldrige Communities of Excellence program and a technical editor for the Baldrige Program and other Alliance Programs.

Kay is the co-author with Glenn Bodinson of “The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based Excellence® ” and “Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organization to Deliver Exceptional Results.”