W-B2 | Six Sigma Coffee Case Simulation

Learn how Lean Six Sigma can improve the customer experience and/or save cost through an interactive half a day simulation game/workshop! This is an interactive session where participants work in teams in a service game running a coffee shop, experiencing process problems (particularly errors & defects) and applying Lean Six Sigma practices to overcome them.
More than 4,000 companies and 50,000+ students across the globe have enjoyed learning Lean Six Sigma in this fun and highly interactive simulation game.

Within half a day participants will learn what Lean Six Sigma can do for improving the process performance of their organization unlike no other teaching method can. The learning objectives are as follows:

  • Experience and learn the application of the Lean Six Sigma to address particularly errors and defects in any service-related processes.
  • Practice applying some of the Lean Six Sigma tools to a real process
  • Provide a hands-on demonstration of the power of Lean Six Sigma
  • Immediately learn how to apply Lean Six Sigma to your own processes and organization

The typical improvements that organizations experience is often 50% or more reduction in defect & error rates leading to much improved customer experience and/or significant cost savings. The insights participants learn from this receives the highest scores of participant satisfaction. Most participants want to bring the game back into their organization.

Date & Time:

Feb 28, 1:00 pm - 4:30 pm

Room Assignment:

Meridian B


Edwin Boon

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