D1 | City of Germantown: Our Baldrige Journey – Lessons from the Road
The City of Germantown is one of only a few applicants to achieve the Baldrige National Quality Award with its first application. But just like all good things, performance improvement takes time and effort. The City’s journey began in 2009 in response to the financial crisis and as they worked their way through the process with the Tennessee Center for Performance Excellence, there were ups and downs along the way. Join representatives from the City for a candid conversation about the lessons they learned, the ideas that led to big advances and even get some tips about how to (and how not to) approach writing your Baldrige Award application.