C3 | Using Internal Customer Surveys to Tell the Workforce You Care

Surveys can provide you with excellent insight into the hearts and minds of your customers, business partners and stakeholders, but are your surveys as powerful as they could be?  In this session you will learn about TVA’s customer survey journey, their successes and pitfalls, as well as all the added benefits they uncovered along the way. TVA wants to share their best practices with you so you can amp up your survey process and bring more value to your organization and your customers!


Date & Time:

Feb 29, 2:00 pm - 3:00 pm

Room Assignment:

Meridian C+D


Casey Norris

Adam Cissna

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