A2 | Getting Started with Baldrige: A Winner’s Journey Through the 7 Categories

What does it really look like to begin the Baldrige journey — and succeed? In this practical and inspiring session, a leader from NHC Healthcare shares how their organization aligned the CMS QAPI elements for performance improvement with the seven categories of the Baldrige Criteria for Performance Excellence.

Participants will gain a clear understanding of how regulatory requirements can serve as a foundation — not a barrier — to systematic improvement. Through real-life examples, you’ll hear how NHC implemented processes, engaged teams, and drove measurable results across each of the seven Baldrige categories.

Whether you are just getting started or looking to strengthen your approach, this session will provide practical insights and a roadmap for turning compliance into sustainable excellence.