Agenda
Wednesday, March 1, 2023
Workshops
Registration and Breakfast
7:30 – 8:00 AM CT
Morning Workshops
8:15 – 11:45
A1 | Cultivate & GROW: 12 “Seeds” to Cultivate and Grow Your CQ!
Presented by Michelle Stidwell, Coach, Knowledge Works Group
B1 | Effective Root Cause Analysis and Corrective Action (RCA/CA)
Presented by Kay Kendall, CEO, Baldrige Coach and Glenn Bodinson, Founder, Baldrige Coach
C1 | Baldrige 201 – Lite
Presented by Heather Schoch and Kelley Molavi, TNCPE
Lunch and Networking
11:45 – 1:00
Afternoon Workshops
1:00 -4:30
A2 | Business Storytelling
Presented by: Martha Kelley, Performance Improvement Consultant, UT CIS
B2 | Process Mapping and Lean Tools
Presented by Craig Green, Infrastructure Program Manager, Oak Ridge National Laboratory
C2 | Level Up Your Assessment Application
Presented by Sam Turner, Program Judge, TNCPE
REGISTER NOW!
Thursday, March 2, 2023
Conference Day Break Out Sessions
Registration and Breakfast
7:30 – 8:00 AM CT
Welcome
8:00 – 8:15AM
Opening Keynote – There is “Me” in Team… The Role of Self-Determination in a Culture of Quality
8:15 – 9:15AM
Presented by: Johannes Raabe, PhD, CMPC, Chief Scientist / Cognitive Performance Specialist, Barksdale Air Force Base
Break
9:15 – 9:30AM
Breakout Sessions A
9:30 – 10:30AM
A1 | The Inclusive Coaching Approach: 9 Imperatives to Maximize Potential
Presented by Michelle Stidwell, Coach, Knowledge Works Group
A2 | A Focus on Vision Attainment from a Baldrige Award Winner
Presented by Diane Brockmeier, President & CEO, Emerita
A3 | Next Level Performance Through Seven Key Criteria Tips
Presented by David M. Jones, Founder & President, The Excellence Advisory
Break
10:30 – 10:45AM
Breakout Sessions B
10:45 – 11:45AM
B1 | The Science and Art of Fostering a Need-Supportive Organizational Climate
Presented by Johannes Raabe, PhD, CMPC, Chief Scientist / Cognitive Performance Specialist, Barksdale Air Force Base
B2 | Thriving through Change: An Introduction to Change Management
Presented by Michelle Doyle, AVP, Process Excellence, CareCentrix
B3 | Cringeworthy Application Examples and What We Can Learn from Them
Presented by Kay Kendall, CEO, Baldrige Coach and Glenn Bodinson, Founder, Baldrige Coach
Lunch
11:45 – 12:30PM
Afternoon Keynote
12:30 – 1:30PM
Presented by: Diane Brockmeier, President & CEO, Emerita
Break
1:30-2:00PM
Breakout Sessions C
2:00 – 3:00PM
C1 | Cognitive Biases in Leadership Decision Making
Presented by Mel K. Whaley, CEO, Tennessee Advocacy Talk & iBehavioral, Inc
C2 | Tapping into Empathy to Transform Strategy into Action from the TNCPE 2022 Excellence Winner
Presented by Abigail Gaddy, Chief Strategy Officer, Listerhill Credit Union and Heath Butler, Director of Change Management, Listerhill Credit Union
C3 | Nurturing a Culture of Excellence from a Baldrige Award Winner
Presented by Stacey Ewell, Assistant to the City Administrator City of Germantown and Adrienne Royals, Budget and Finance Director, City of Germantown