Wednesday, February 28, 2024

Pre-Conference Workshops

Registration and Breakfast

7:30 AM – 8:00 AM CT


8:00 AM – 8:15 AM CT

Morning Workshops

8:15 AM – 11:45 AM CT

W-A1 | Unlocking the Mystery of Engagement

Presented by: Kim Harmon, The Naifeh Center for Effective Leadership

W-B1 | Leading People Through Change with the Prosci ADKAR Methodology

Presented by: Marioly PerezMatt Daniels, HCA Healthcare Leadership Institute

W-C1 | Organizational Profile Coaching: Engaging Whom? Customers and Workforce

Presented by: Elaine BoydMichael Hubbard, TNCPE Panel of Judges

Networking Lunch

11:45 AM – 1:00 PM CT

Afternoon Workshops

1:00 AM – 4:30 PM CT

W-A2 | The Impact of Leadership vs. Management: A Communication and Team Building Simulation

Presented by: Dr. Angelo Markantonakis, Next-Step Leadership

W-B2 | Six Sigma Coffee Case Simulation

Presented by: Edwin Boon, The Lean Six Sigma Company USA

W-C2 | Application Coaching: Customers and Workforce

Presented by: Leslie BlevinsCraig Green, TNCPE Master Examiners



Thursday, February 29, 2024

Conference Day: Breakout Sessions

Registration and Breakfast

7:30 AM – 8:00 AM CT


8:00 AM – 8:15 AM CT

Opening Keynote

8:15 AM – 9:15 AM CT

Opening Keynote | E.N.G.A.G.E. Your Team to Master Change, Challenge, Chaos, and Crisis

Presented by: Derek Young


9:15 AM – 9:30 AM CT

Breakout Sessions A

9:30 AM – 10:30 AM CT

A1 | Driving Employee Engagement in 12 Not-So-Easy Steps

Presented by: Dr. Tom Timmerman, Tennessee Tech University

A2 | Leading the Malcolm Baldrige Way: Best Practices for Employee Engagement

Presented by: Kay KendallGlenn Bodinson, BaldrigeCoach

A3 | How to Think About the Work You’re Doing: Promoting Workforce-Championed Change

Presented by: Whitney ChaneyLogan Erwin, Listerhill Credit Union


10:30 AM – 10:45 AM CT

Breakout Sessions B

10:45 AM – 11:45 AM CT

B1 | From DEI Aspiration to Achievement: A Practical Guide

Presented by: Lisa Tabor, CultureBrokers

B2 | How Strategic Planning Can Set You Up for Success…Or Failure

Presented by: Heather SchochKelley Molavi, TNCPE

B3 | Using Customer Focus Groups to Look Beyond the Survey Data

Presented by: Jim Keiffer, Keiffer Energy and Management Consulting


11:45 AM – 12:30 PM CT

Afternoon Keynote & Panel Discussion

12:30 PM – 1:15 PM CT

Afternoon Keynote | Engaging the Disengaged: Identifying the Drivers of Employee Engagement

Presented by: Dr. Josh Hammonds

1:15 PM – 1:45 PM CT

Panel Discussion | Using Personality Assessments to Identify Individual Drivers of Engagement

Presented by: Dr. Josh HammondsDanette ScudderWill SchochDr. Macel Ely


1:45 PM – 2:00 PM CT

Breakout Sessions C

2:00 PM – 3:00 PM CT

C1 | The Science Behind High-Fives: Why They’re Needed at Work

Presented by: Emily Elrod, Workzbe

C2 | How to Meet and Exceed Key Customer Requirements

Presented by: David McClaskey, McClaskey Excellence Institute

C3 | Using Internal Customer Surveys to Tell the Workforce You Care

Presented by: Casey NorrisAdam Cissna, Tennessee Valley Authority


3:00 PM – 3:15 PM CT

Networking Activity

3:15 PM – 4:15 PM CT

Speed Learning Session | Using Personality Assessments, Part 2

Presented by: Dr. Josh HammondsDanette ScudderWill SchochDr. Macel Ely

Excellence Celebration Dinner & Awards

5:00 PM – 9:00 PM CT